Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusephl.com/ (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.
At Fuse Service, we respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect the following categories of personal information:
- Identifiers (name, email, phone number, address, IP address)
- Commercial information (services purchased, considered, or history)
- Internet or other electronic network activity (browsing behavior, device data, interactions with website content or ads)
- Geolocation data (approximate location based on IP address)
- Professional or employment-related information (only if voluntarily provided)
- Inferences drawn to determine preferences or service needs
- SMS opt-in information for communication and service scheduling
We do not request or intentionally collect financial account numbers, protected health information, or categories considered sensitive under federal privacy standards.
By completing forms on our website, you consent to receive SMS communications from us, including service updates and promotional information. SMS opt-in information is kept confidential and is not shared with third parties.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide you with our best products and services
- To improve our website and user experience
- To personalize your experience
- To communicate with you about our services, updates, and promotions (if consented)
- To comply with legal and regulatory obligations
Purposes for Each Category of Information
Each category of personal data may be used for one or more of the following:
- Service delivery and account management
- Customer support and appointment scheduling
- Marketing, promotions, and SMS notifications (only with consent)
- Website analytics and performance improvements
- Call-tracking and operational support
- Fraud prevention and security monitoring
- System matching and optimization
- Legal and regulatory compliance
How We Share Your Information
We may share your personal information with third-party service providers that assist in operating our website and business functions, including:
- Hosting providers
- Analytics services
- Scheduling and field-service software
- Call-tracking systems
- Digital advertising tools
Examples of third-party tools we may use:
Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce
We may also disclose personal information when required to comply with federal, state, or local laws, court orders, or governmental requests.
How We Process Your Information
We process personal information only for the purposes described in this Privacy Policy, including:
- Scheduling, dispatching, and service management
- Customer support through phone, email, SMS, or chat
- Billing, invoicing, and payment processing
- Service recommendations and follow-up
- Business recordkeeping
- Website analytics and security monitoring
ServiceTitan Data Handling
We use ServiceTitan as our secure customer management platform. By using our services, you acknowledge that:
- All customer information is securely stored within ServiceTitan
- ServiceTitan may maintain operational and security logs
- Contractor does not retain detailed system logs outside of ServiceTitan
We encourage you to review ServiceTitan’s privacy policies for more information about their data handling practices.
How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your personal information, including:
- Encryption in transit (HTTPS/TLS)
- Authentication controls and role-based access
- Secure server environments and firewalls
- Routine system and security monitoring
- Oversight of third-party vendors
- Employee privacy and security training
- Incident response procedures
While we take reasonable steps to safeguard your information, no method of transmission or electronic storage is completely secure.
Data Breach Disclosure
If a security breach involving your personal information occurs, we will:
- Investigate the incident promptly
- Determine whether personal data was accessed or acquired
- Notify affected individuals without unreasonable delay
- Provide notice by email, mail, or other legally permitted methods
- Notify Pennsylvania authorities if required
Notification will include:
- A general summary of the incident
- Types of information involved
- Steps taken to mitigate harm
- Steps you may take to protect yourself
Notification may be delayed at the request of law enforcement.
SMS Communication Policy
By using our Website or services, you consent to receive SMS messages from us. SMS opt-in information is not shared with third parties.
You may receive messages regarding:
- Appointment confirmations
- Service updates
- Customer support responses
- Promotional offers (opt-in only)
Standard disclosures:
- Message and data rates may apply
- Text STOP to unsubscribe
- Text HELP for assistance
Your Rights
Under Pennsylvania consumer protection laws and federal privacy standards, you have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate data
- Request deletion of your personal information where legally permissible
- Opt out of SMS or email marketing at any time
To exercise your rights, contact us using the information below. For security, we may require identity verification.
Data Retention Disclosure
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal, tax, and accounting obligations
- Maintain business records
- Resolve disputes
Retention periods vary depending on the type of data and applicable laws.
We honor deletion requests when permitted by law.
Cookies and Tracking
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic
- Enhance user experience
You may accept or reject cookies through browser settings.
Please note that disabling cookies may impact site performance.
We do not use cookies for cross-context behavioral advertising.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us: fuse.penn@gmail.com
